Will that be fine?ġ2:58 PM Mike Davis: yes, it's under warranty?ġ2:59 PM Neha: No, we can setup a billable repair.ġ:01 PM Neha: We do not have a quote. For more information, visit HP Worldwide Limited Warranty and Technical Support.ġ2:56 PM Mike Davis: ok I read in the forums I had to contact support and you would do it.ġ2:56 PM Mike Davis: I guess that has changed.ġ2:56 PM Mike Davis: So my only option is to have you replace the motherboard?ġ2:58 PM Neha: Yes, we can setup a service to replace the system board. To resolve a forgotten BIOS password issue, a system-board replacement would be required, and additional customer costs would apply. For these reasons, in providing the best-in-class security for HP products, we are not able to reset the BIOS password for any reason. Allowing access into the BIOS provides the potential opportunity for an unauthorized user to remove current security settings and change other device settings that could make the PC’s data vulnerable. HP does not provide a BIOS password reset service to our customers. Text 12:55 PM Neha: Unfortunately, HP no longer provides smc files to reset the BIOS password.ġ2:55 PM Neha: HP is committed to the security and privacy of its customers.

You could google davidzou and see if there are any suggestions. So if you buy a PROM ask them about these details before buying. On both of these methods you might get issues with the IME system and you might not have the details of hardware address, etc. If you are skilled and have the right equipment then: you could try blowing the PROM which may mean taking it out (although getting hold of the PROM data to blow is difficult because it is not freely available buying a new PROM that is already programmed and replacing the original. On all modern computers there is no easy way to bypass the password if it can be done at all. And it might cost more to get them to do it than the cost of a new motherboard. Although not sure what that will cost since it is not warranty work.

HP may have techniques if you push them and it is clear that you are the legal owner.

If, in any way, it was misrepresented on e-bay for this feature and the seller fails to respond, then dispute it with the them raising it with e-bay if you do not get a resolution.

Bios master password reset